The 90-Day Roadmap --
From defining the current state to implementation
Customer Experience (CX) is a mindset, not a department.
This workbook will help you design and guide the first 90 days of your customer and/or employee experience vision. Use these guiding milestones as you develop your individualized approach.
CX or EX influencers are not limited to the sales, marketing, or brand teams. Everyone is an experience champion.