MMR LIVE collaborates with business leaders and nonprofit go-getters, expansive thinkers and change-makers who are out to improve every touchpoint and experience, whether for their customer communities or within their own workplaces.

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Image by Matt Howard
 
Image by Victória Kubiaki

TURNING VISION INTO ACTION

Learn to Embrace Change and Harness Vision Hidden in Plain Sight

COVID-19 threw the playbook out the window, forcing companies to change how they interact with their customers.

WHEN WE IMAGINE...

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MAPPING TOUCHPOINTS

Design, Understand, and Manage Your Channels

How hard is it to be your customer or employee?

Walk in their shoes to identify experience gaps.

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WHEN WE IMPROVE...

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Align and integrate with a
forward-facing plan.

 

WHEN WE IMPLEMENT...

Image by Erika Fletcher

THE FIRST 90 DAYS

Work the Plan and
Begin Implementation

Embed scalable engagement and establish a plan that puts people first.

Use The LIVE 8
to become ExperienceBuilt